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Return/Refund Policy

We offer a 30-day return policy, giving you 30 days from the date of receipt to request a return.

To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please email us at merchlatanyaalberto@outlook.com with your order number. If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

 

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect, so we can assess the problem and resolve it.

 

Exceptions / Non-returnable Items

Certain items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom products (like special orders or personalized items), and personal care products (such as beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The quickest way to get the item you want is to return the item you have. Once your return is accepted, you can place a new order for the desired item.

 

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

For any additional return inquiries, please contact us at merchlatanyaalberto@outlook.com.

Shipping
The estimated delivery time depends on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. All shipping prices includes VAT. Please be aware that delivery times might be affected during the holidays and sale periods.

 

Deliveries within the Netherlands and Belgium:
All orders placed before 3 pm on working days, will be delivered within the next 3 to 7 working days. We offer standard shipping to your preferred address or you can pick up your order at a Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order.

Deliveries within the European Union:
From 7 to 20 working days

Deliveries in all other countries:
From 9 to 30 working days 

 

Shipping cost
Europe 1 € 6,00 (NL, BE, UK, FR, DE)
Europe 2 € 10,00 (All other European countries)
Outside EuropeZone  € 15,00 

International Shipping PoliciesWhen placing an order for delivery to an international destination, please be aware that your order may be subject to import duties and taxes upon arrival in your country. You will be responsible for paying any applicable charges. We do not have control over these fees and cannot predict their amount. International orders may also be subject to customs clearance procedures, potentially causing delays beyond the estimated delivery date. As the "importer of record," you must comply with all laws and regulations of the destination country. We are not responsible if you violate any such laws.Undeliverable and Refused PackagesIf your delivery is rejected or deemed undeliverable due to an invalid shipping address, we are not liable for any packages that are lost, stolen, or mis-delivered.InspectionUpon receiving your order, you must inspect the products to ensure they are in the expected condition. If the products do not meet your expectations, please contact us at merchlatanyaalberto@outlook.com as soon as possible, providing all necessary details (order number, contact information, and a description of the issue) along with photographic evidence.Shipping Errors or Damaged ProductsIf you receive an incorrect or damaged product, please notify us within 30 days of receipt to qualify for a free exchange or refund. Refunds will be processed within 30 days of receiving the returned item, in accordance with our Shipping Policy.Events Outside Our ControlWe are not liable for any failure or delay in fulfilling our obligations due to events beyond our reasonable control. These events include, but are not limited to, fire, flood, severe weather, explosions, war, acts of terrorism, industrial disputes, or actions by local or central governments or other authorities.4o

Whether you’re looking for answers, would like to solve a problem, or just want to let us know what you think of our brand, you can email us at merchlatanyaalberto@outlook.com

Please add your order number, if you have a question regarding your order.